Delivery, Returns & Cancellations

Cancellation right

Under the distance selling regulations you have the legal right to cancel your order within seven working days (a "working day" being Monday to Friday not including bank or public holidays) beginning the day after your receipt of the goods.

You have a legal obligation to take reasonable care of the goods while they are in your possession.

To cancel your order, you must notify us immediately by emailing customerservice@tigerfeetshoes.co.uk. You must also return the goods to us immediately, in the same condition in which you received them.

Any goods returned must be unworn, complete with any gift with purchase, in their original packaging.

Additional information regarding cancellation and the return of faulty goods

1. Statutory cancellation right

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid.

If you wish to cancel the contract (ie return the goods to us) you must inform us in writing at customerservice@tigerfeetshoes.co.uk.  You must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.

If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days.

Replacement goods must be ordered by placing a new order.

All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.

2. Faulty Goods

Without prejudice to your statutory rights.

If you think that your goods are faulty, please email customerservice@tigerfeetshoes.co.uk or contact us on 0161 439 4393.

When returning goods to us, we recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.

On receipt of the goods and after inspection of the goods we will either:

• accept their return and refund the price of the goods plus postage
  or
• if the items are found not to be faulty, return them to you at your cost

Please note that goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards) and will therefore not be deemed "faulty" for the purposes of this procedure.

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